Colina Hotel Policies

Privacy Policies

Security is our highest priority to ensure the confidentiality of the personal information you provide to us.

We store any information you enter on our website. This includes personal information such as your first and last name, home or business address, telephone number, postal and e-mail addresses.

The information you provide is not shared with non-authorized third parties. We may share your information, as only necessary as possible, with companies related to your travel itinerary such as airlines, hotels, ground handling companies, local tour companies, sponsors and other suppliers.

When it comes to payment sections, please make sure to see the security lock on your browser to confirm the identity of the site before providing your credit card information.

Reservation Policies

Check In: 16:00 hrs.

Check Out: 12:00 hrs.

Guarantee policies:

A valid credit card is required at the moment of making the reservation, the security code must be provided to guarantee the reservation. The information must be complete, if any information is missing the reservation will not be respected.

The full charge of your reservation will be made to the credit card.

Cancelation policies:

Reservations do not allow cancellations, nor returns.

Not arrival policies:

In case of No Arrival, there will be no refunds or refunds.

Extra person policies:

Extra person charge applies. See rate at the moment of checking availability.

Child policies:

Guests from 2 to 12 years old are considered children. Younger aged kids will be considered babies; children won’t have extra beds, they will share the available beds with the adults.

Pets Policies:

Sorry, we do not accept pets.

Oversold policies:

In case the hotel cannot provide the lodging services contracted by the consumer with a reservation from Internet Power, the hotel on its own, will find suitable alternatives to supply the contracted service, which are at least equal or better to the benefits originally contracted.

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